SN
Sadia N.
Can you check my delivery?
Order AD-1024
Unified inbox
WhatsApp
Messenger
Instagram
Telegram
Every customer conversation, in one place.
Bring messages from your connected social channels into a shared team workspace. Reply with the right customer and order context—without losing track of who is handling what.
Example channels
WhatsApp
Messenger
Instagram
Telegram
Channels shown are examples. Connections and available features depend on your account setup and provider access.
Adoology INBOXInbox4 conversations
All ▾⌕ Search conversations
RA
Rafi A.
I'd like to exchange this.
2TM
Tasnim M.
Is this color available?
Assigned to youAK
Arif K.
Please share the size guide.
SN
Sadia N. WhatsApp · Customer
WhatsApp · Customer Sample conversationIllustrative interface · Not live data
More than a message list
One shared view. A smoother way to help.
Give your team a consistent place to organize incoming questions and keep customer conversations moving.
Know who owns the reply
Assign conversations to teammates and make responsibility clear, so customers are less likely to be left waiting or receive duplicate replies.
Reply with useful context
Keep customer and order information close to the conversation to help your team answer common questions with better context.
Keep work organized
Use labels, priorities, internal notes, and saved replies to make everyday support easier to manage as your team grows.
A clearer support workflow
From incoming message to helpful answer.
Bring channel activity and team work into one practical flow.
01
Connect your channels
Set up the messaging channels available to your business and account. Your team sees supported conversations together.
02
Route and add context
Assign a teammate, add a note or label, and check relevant customer or order details before replying.
03
Reply and follow through
Respond from the conversation workspace and keep ownership visible until the customer’s question is handled.
Connected to commerce
Understand the customer, not just the message.
A delivery question, exchange request, or product enquiry is easier to handle when your team can see the conversation alongside useful customer and order information.
- Quickly recognize the customer and related order
- Keep assignment, labels, and internal notes together
- Use saved replies for common questions, with a personal touch
One connected workflow
Conversation + customer + order
Keep the details your team needs close to the conversation—rather than switching between disconnected views.
Customer message→Team reply→Order follow-up
Questions, answered
Unified inbox, explained.
Know what to expect before connecting your team.
Channel availability depends on your Adoology account, configuration, and provider access. The logos on this page show examples, not a guarantee that every channel is enabled for every account.
The inbox is designed to help teams organize conversation ownership and use shared workflows such as labels, priorities, notes, and saved replies. Available features may vary by account.
No. The inbox preview uses fictional names and sample information to illustrate a possible workflow. It is not a live product connection or customer data.
Give every customer conversation a clear next step.
Bring your commerce operations together with Adoology.